Cymnet Hosting

Privacy Policy

This web site is published by Cymnet, a trading name of PND Services.
PND Services
26 King St
Penarth
Vale of Glamorgan
CF64 1HQ


This web site and our community forums are primarily aimed at adults.

We respect your privacy, and will never sell or knowingly pass on personal information gathered through our web site or online shop to any "third party" other than as declared below in this privacy policy, unless there is a legal or statutory obligation for us to do so.

Your use of this web site is expressly conditional upon your acceptance of this privacy policy and our web site terms & conditions of use. Your use of our community forums is expressly conditional upon your acceptance of this privacy policy and our community forums terms & conditions of use and our web site terms & conditions of use. Your use of any service we provide is expressly conditional upon your acceptance of this privacy policy and our terms & conditions of service.

Our use of cookies

Our websites use cookies to manage accounts and determine the content to be displayed.

You can set your browser to reject cookies and delete any that have already been set. But you will experience a loss of functionality, and will not be able to access our community forums.

Cookies are small text files that are downloaded to your device when you visit a website. They are then sent back to the originating website on each subsequent visit. You can find out more about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu. Cookies generally fall into one or more of the following categories as defined in the ICC UK Cookie guide. The following cookies are used on our websites:
Cookies used on cymnet.co.uk
Cookie Name Cookie Type Cookie Class Cookie Owner Usage
cookiesDisclosureCount Persistent First-Party Category 1 Cymnet This essential cookie is set when you first visit the website, and is used to keep track of the number of times the cookie compliance notice is displayed.
cookiesDirective Persistent First-Party Category 1 Cymnet This essential cookie will be set if you agree to accept all cookies, and is used to stop the the cookie compliance notice being displayed on subsequent visits.
cookies_approved Persistent First-Party Category 1 Cymnet This essential cookie may also be set in some circumstances, and is used to indicate that you have agreed to accept all cookies from this website.
PHPSESSID Session First-Party Category 1 Cymnet This essential cookie is set when you visit the client portal, and is used to manage your login for the client area.
WHMCSUser Persistent First-Party Category 1 Cymnet This essential cookie is set if you tick the "remember me" box when logging into the client area, and is used to automatically log you into your account on subsequent visits.
Cookies used on cymnet-support.co.uk
Cookie Name Cookie Type Cookie Class Cookie Owner Usage
cookiesDisclosureCount Persistent First-Party Category 1 Cymnet This essential cookie is set when you first visit the website, and is used to keep track of the number of times the cookie compliance notice is displayed.
cookiesDirective Persistent First-Party Category 1 Cymnet This essential cookie will be set if you agree to accept all cookies, and is used to stop the the cookie compliance notice being displayed on subsequent visits.
cookies_approved Persistent First-Party Category 1 Cymnet This essential cookie may also be set in some circumstances, and is used to indicate that you have agreed to accept all cookies from this website.
CYMNETSUPPORT Session First-Party Category 1/3 Cymnet This cookie is used to ensure the correct information is displayed based on whether our main website is available or is offline
phbb3_a8264_u Persistent First-Party Category 1/3 Cymnet This cookie is set by the forum software used on this website, and is used to manage your forum account.
phbb3_a8264_k Persistent First-Party Category 1/3 Cymnet This cookie is set by the forum software used on this website, and is used to manage your forum account.
phbb3_a8264_sid Persistent First-Party Category 1/3 Cymnet This cookie is set by the forum software used on this website, and is used to manage your forum account.

Credit and Debit Card Processing

All online payments by credit or debit card are processed by Paypal, and the transactions take place on the Paypal server. We never have access to your credit or debit card details, and no credit or debit card information is either held on or processed through this web site.

Personal Information

We only collect personal information that is specifically and voluntarily supplied by visitors to this web site. All personal information submitted through this web site is held in an online database and is used to process orders, provide quotations, deal with requests for support, and to assist in the day to day operation of Cymnet and PND Services, including but not limited to the provision and maintenance of the services we provide. A backup of the information submitted is also stored offline.

When a payment for services is made via Paypal, some of the personal information you provide and/or the personal information held by us in your client record, will be shared with Paypal via an encrypted connection to facilitate the processing of your payment. All online payments are therefore subject to Paypal‘s Terms & Conditions and Privacy Policy in addition to our own Web Site Terms & Conditions of Use and Terms & Conditions of Service, and this Privacy Policy. For further information about Paypal‘s Terms & Conditions and Privacy Policy, please visit the Paypal Web Site.

We do not sell personal information to third parties.

Personal information gathered by us will only be knowingly passed on to a third party in the following circumstances:

Non-personal Information

We also gather non-personal information, and use this to assist with the maintenance, development and security of this web site and the services we provide. This information is primarily used to repair broken links, improve the content and delivery of information on this web site, and to investigate attempts to breach web site and or server security. Non-personal information gathered includes, but is not limited to: This information is usually obtained from server and script logs generated by this web site.

Security

Whilst we take reasonable precautions to preserve the security of information held in our systems, commensurate with the nature and sensitivity of the type of information held, no system can ever be guaranteed to be totally secure. Your use of any service provided by Cymnet and/or PND Services is expressly conditional upon your acceptance of our Terms & Conditions of Service.

This document was last updated on the 26 August 2012.
Cymnet Privacy Policy
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