Cymnet - Privacy Policy

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Terms & Conditions

Privacy

Privacy Policy

This web site is published by Cymnet, a trading name of PND Services.
PND Services
26 King St
Penarth
Vale of Glamorgan
CF64 1HQ

This web site and our Support Forums are primarily aimed at adults.

We respect your privacy, and never sell or knowingly pass on personal information gathered through this web site to any "third party" other than as declared below, unless there is a legal or statutory obligation for us to do so.

Your use of this web site is expressly conditional upon your acceptance of this Privacy Policy and our Web Site Terms & Conditions of Use. Your use of our Support Forums is expressly conditional upon your acceptance of this Privacy Policy and our Support Forums Terms & Conditions of Use and our Web Site Terms & Conditions of Use. Your use of any service we provide is expressly conditional upon your acceptance of this Privacy Policy and our Terms & Conditions of Service.

Personal Information

We only collect personal information that is specifically and voluntarily provided by visitors, clients and customers. Personal information submitted through this web site is held in an online database and is used to process orders and requests for support, and to assist in the day to day operation of Cymnet and PND Services, and the provision and maintenance of services they provide. A backup of the information submitted may also be stored offline.

We only accept payments by cheque, Credit Card, or Debit Card. All online payments are processed by Paypal.

When a payment is made via Paypal, the personal information you provide and/or the personal information held by us in your client record, will be shared with Paypal via an encrypted connection. All online payments will be subject to Paypal‘s Terms & Conditions and Privacy Policy, our Web Site Terms & Conditions of Use and Terms & Conditions of Service, and this Privacy Policy. Please visit the Paypal Web Site for further information about Paypal‘s Terms & Conditions and Privacy Policy.

All online transactions take place on the Paypal server. We never have access to your credit or debit card details, and no credit or debit card information is either held on or processed through this web site.

We do not sell personal information to third parties.

Personal information gathered by us will only be knowingly passed to a third party in the following circumstances:

When there is a legal or statutory obligation to do so.
When we are required to do so by a domain registrar as part of the domain registration, domain renewal, or domain administration process.
When a payment or refund is made via Paypal, or a transaction is processed by Paypal.
When we believe the passing of such information is essential to protect the interests of Cymnet and PND Services and those of our partners and associates, or when we believe the passing of such information is essential to the safety and security of the services that we and our partners and associates provide. This includes, but is not limited to, the exchanging of personal information for fraud protection and credit risk reduction.

Non-personal Information

We also gather non-personal information, and use this to assist with the maintenance, development and security of this web site and the services we provide. This information is primarily used to repair broken links, improve the content and delivery of information on this web site, and to investigate attempts to breach web site and or server security. Non-personal information gathered includes, but is not limited to:

Your IP address
The domain of your Internet Service Provider (ISP)
Details of the browser used to view this web site
Details of the operating system used to browse this web site
The address of the web page you were previously browsing
The pages you browse on this web site, and the files you download
The date, time and length of your visit
Reported errors.

This information is usually obtained from server and script logs, and warning messages generated by the various scripts used on this web site.

Security

Whilst we take reasonable precautions to preserve the security of information held in our systems, commensurate with the nature and sensitivity of the type of information held, no system can ever be guaranteed to be totally secure.

No Credit Card information is held on this web site or processed through it.
We do not use Form Mail.
All databases used to store sensitive information collected through this web site are located in non public areas on the server.
Our Client Area is password protected.
All attempts to breach web site or server security, or otherwise abuse our systems, are investigated, and where appropriate reported to the relevant Internet Service Provider (ISP).

Your use of any service provided by Cymnet and/or PND Services is expressly conditional upon your acceptance of our Terms & Conditions of Service.

This document was last updated on the 5^th March 2010.