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Documentation
Server Information
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Client Area
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Client SupportWe are committed to making your experience of hosting with us a success, and appreciate that providing good after sales support is just as important as using reliable networks and servers.
In our Client Area you can view the latest Network Announcements, browse our knowledge base of frequently asked questions, and request technical assistance via our support desk. We endeavour to respond to all support request within 24 hours, though this can take a little longer during busy periods, or over Public Holidays.
Server performance is independently monitored by Alertra. Current server status and historical uptime statistics are available on our Server Status Page. Whilst the use of robust servers colocated in a "state of the art" datacentre in london‘s Dockland enable us to provide a reliable UK based hosting service, with average uptimes of around 99.9%, we never the less recognize that occasionally things can and do go wrong. Hardware failures, server reboots, and file system checks, can from time to time result in unwelcome server downtime. We are committed to keeping clients fully informed during such outages, and therefore maintain a backup support web site, cymnet-support.co.uk, for this purpose. This is hosted in the USA on a different server and network to that used for client accounts and our main web site. Our backup support site should therefore remain available during any down time experienced by our main web site, and enable us to keep in touch with our clients during any such outage. With client support given such a high priority, you and your web site will be in safe hands if you choose Cymnet as your hosting partner. |
